Insurance Information

For answers to insurance questions, help with a claim, or to report suspected insurance fraud, call the TDI Consumer Help Line at 1-800-252-3439. Help is available in English and Spanish. Insurance specialists are available Monday through Friday from 8 a.m. to 5 p.m. to answer your insurance questions and to help you with company contact information.

Also visit TDI’s StormLink page for information to help you recover from a storm:

Please Be Aware of Post-Disaster Fraud Practices!
Under the Deceptive Trade Practices Act, Texas law specifically prohibits deceptive acts or practices following a disaster declared by the Governor. These acts may include the selling or leasing of fuel, food, medicine or other necessities at an excessive price or demanding an excessive price in connection with the sale of these items.

• Door-to-door sales are quite common in post-disaster areas. Under Texas law, the seller m...ust advise you of your right to cancel the sale within three days, and you should always ask for a physical address and for references. Be wary of any contractor that asks for full payment in advance or provides you a contract with blank spaces in it.
• Residents who are covered by insurance should work closely with their insurance provider. When interviewing a contractor, ask questions, ask for identification and ensure any contractor you hire is a legitimate contractor in good standing with the Better Business Bureau.
• It is critically important that you safeguard your personal information. As state and federal assessment teams survey the damage, please know they will always have identification and will never ask for or accept money. Additionally, other post-disaster fraud practices may include fraudulent building or housing inspectors and contractors, phony pleas for disaster donations or fake offers of local, state or federal aid.

If you suspect fraud or have a complaint, call the Texas Attorney General Consumer Protection Hotline at 800-621-0508.


Here are some general assistance guidelines if you are seeking assistance due to the Rowlett Tornado of December 26, 2015:

  • Contact your insurance agent and ask what resources are available based on your policy
  • Register with Case Management for some short term, and most long term needs.  
Catholic Charities and St. Vincent de Paul
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