For answers to insurance questions, help with a claim, or to report suspected insurance fraud, call the TDI Consumer Help Line at 1-800-252-3439. Help is available in English and Spanish. Insurance specialists are available Monday through Friday from 8 a.m. to 5 p.m. to answer your insurance questions and to help you with company contact information.
Also visit TDI’s StormLink page for information to help you recover from a storm: www.tdi.texas.gov/consumer/storms/index.html
• Door-to-door sales are quite common in post-disaster areas. Under Texas law, the seller m...ust advise you of your right to cancel the sale within three days, and you should always ask for a physical address and for references. Be wary of any contractor that asks for full payment in advance or provides you a contract with blank spaces in it.
• It is critically important that you safeguard your personal information. As state and federal assessment teams survey the damage, please know they will always have identification and will never ask for or accept money. Additionally, other post-disaster fraud practices may include fraudulent building or housing inspectors and contractors, phony pleas for disaster donations or fake offers of local, state or federal aid.
If you suspect fraud or have a complaint, call the Texas Attorney General Consumer Protection Hotline at 800-621-0508.