Oncor has set up a special customer service hotline for customers who were affected by the recent tornados to ask questions or inquire about:
• Service restoration
• Temporary electric service for your home or business
• Questions regarding your electric consumption
The Oncor special customer service number is 800.666.8154 and they are there 24 hours a day to assist you with your electric service.
Crowder Gulf Begins Final Pass for Debris Removal
Week of March 14 - Crowder Gulf has now begun their final pass for debris collection and anticipates finishing it by the end of March. Residents should have debris cleared, sorted and piled at the curb for removal. After the final pass is complete, residents will be responsible for their own debris disposal.
As a reminder, please be sure no vehicles are parked in front of the debris piles as this will hinder the collection process.
Landfill Passes Available
Rowlett residents affected by the tornado may come to City Hall (4000 Main), the Rowlett Community Centre (5300 Main Street) or the Utility Billing Office (4004 Main Street, behind City Hall) to receive two landfill passes, each of which will allow you dispose of debris without charge twice in a calendar year (four trips to the landfill). The normal proof of a utility bill will be waived at this time, residents just need to present ID of some form. We realize that some residents lost many forms of identification and we will do our best to accommodate those without formal ID.
C.M. Hinton Landfill
3175 Elm Grove Road
Monday-Friday 8am-4:30pm, Saturday 8am-3pm.
ROLL OFFS, DUMPSTER, PODS, STORAGE DEVICES
Please be advised that if you contract for ROLL OFFS, DUMPSTERS, PODS, OTHER STORAGE DEVICES or any stationary device of this nature, they must be placed on the sidewalk, in the driveway, or in the yard but not blocking fire hydrants, water or gas meters, or alleys. THEY MUST NOT BE PLACED IN THE STREET. If they are found blocking public access, public safety, public services, fire hydrants, alleys, water or gas meters, Rowlett staff will make an attempt to notify the owners to move them. If no response is received they will be removed at the owner’s expense and placed at Herfurth Park. This is imperative to public safety access and is a safety issue for all entities accessing these areas.